Code of Practice
Your Funeral Plan Guarantee
Within 28 days Funeral Planning Services will send you a Funeral Plan Guarantee Certificate, confirming your plan details. For instalment plan customers, your payment plan will be confirmed and the guarantee certificate will be issued when it is completed.
Funeral Plans – a Code of Practice
This pre-payment plan is covered by the Code of Practice of the Funeral Planning Authority, which
sets out to ensure:
- Fair terms and conditions for customers
- Security of funds – with strict guidelines over custodianship of funds and regular monitoring by independent experts
- A procedure for the independent arbitration of complaints
- A full copy of the code of practice is available on request
- This plan complies with the requirements of the Financial Services Markets Act 2000